SAP Knowledge Base Article - Public

2438812 - Check Tool: How to use Check Tool to check if there are any Orphan Person ID Externals in the system. (OrphanPerson)

Symptom

Check Tool is available to check for existing Data and Configuration issues. For this article, we would focus on identifying Orphaned Person IDs for your instance.

  • Orphaned Person IDs could cause a host of problems e.g. Import issues, proxy issues, application errors when navigating to an Employee's page and etc.
  • Person ID external is considered to be an orphan if it neither has dependent nor does it has an employment

 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

Please refer to article 2287959 - Person ID External already exists

Cause

Check Tool was introduced to check for Data issues and Configuration issues. We have EC Core included on the Check Tool category and we would be able to search for Orphaned Person IDs from the system directly from your live or test instance.

Resolution

Enable Check Tool:

To enable access to the Check Tool, please follow the guidance given in this article: 2472648 - Check Tool: How to check your Employee Central Configuration

 

Running the check "Check if there are any Orphan Person ID Externals in the system. (OrphanPerson)":

  1. Select EC Core from the Application Category Dropdown:

    ChkECCore.jpg

  2. Expand the Person category:

    CheckOrphandPerson.jpg
  3. Click on the Left most column of the Check if there are any Orphan Person ID Externals in the system category and then click "Run Check".

    OrphanRun.jpg

  4. If a Result is returned, click the link in the Result column -;
  5. Review the Person ID's that are not linked to a UserID and Export the Result.

    ExampleOrphan.jpg

 

Then refer to the below KBA to remove the orphaned person ID's: 2786737 - How to delete an orphaned Person ID with Compound Delete functionality.

See Also

  • 2287959 - Person ID External already exists
  • 2472648 - Check Tool: How to check your Employee Central Configuration
  • 2375294 - How to use the Compound Delete for Employee Central (Mass Delete Grid Portlet Data)

Keywords

Check tool, orphaned person IDs, how to identify orphaned person IDs, report of orphaned person IDs, employee data issues, Check if there are any Orphan Person ID Externals in the system. (OrphanPerson), OrphanPerson,HRIS Element, HRIS Element ID,  Identifier , KBA , LOD-SF-EC-ADM , Admin Tools (EC Core only) , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions