2438846 - How to trigger "Certificate of Completion" notification to user?

• How to trigger the notification "Certificate of completion" (Template ID: CERTIFICATE_OF_COMPLETION) to users in LMS?
• Is it possible to send the "Certificate of Completion" automatically to the users via email?

SAP SuccessFactors Learning

With the current system behavior, it is only possible to send the Certificate of Completion via email when manually recording the completion, as per the steps below:

1. Access Learning Administration > Go to Manage User Learning > Add Learning History with Finance >
2. Select one of the entity (Item/Class/External event) for which you want to add learning history >
3. Select the Item ID/Class ID or external event >
4. Provide the necessary details (such as Grade, Completion Date and Time, Completion Status, Total Hours, Credit Hours, etc.) > Click on Next >
5. Select the user(s) > Hit Next >
6. In this step, it's possible to edit Financial information, if any >
7. If you have any related competencies with this event you can check "Automatically Assess Related Competencies". Otherwise, click on Finish >
8. On the Finished page, the buttons "Print" and "Email" are available. Select "Email" to trigger the Certificate of completion notification to the users which just had the completion recorded.

Important note: The "Email" button is not visible if:

• A survey is associated with the item and it's required to complete; or
• The completion status recorded is 'Not for Credit'

• KBA 2347182 - Supported Tags when sending Adhoc emails from 'Send Notification' functionality
• KBA 3385634 - Tokens from the CERTIFICATE_OF_COMPLETION notification are not being populated
• SAP Help Portal - Add Learning History with Finance

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