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SAP Knowledge Base Article - PreviewSymptom
Ticket Routing Rules are working when creating a ticket, but if a manual changes are done to a Team or Processor, then Ticket Routing Rules stop working.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
ticket routing rule, team, processor, manual change, ticket , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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