SAP Knowledge Base Article - Preview

2438923 - Troubleshooting SAP Work Manager, Service Manager Attach Document - decision tree


  • Attaching a file does not upload to ECC or download to the mobile device
  • The files attached on the device or downloaded to the device is not viewable
  • There is an issue with SAP Work Manager or Service Manager attach document feature



  • SAP Service Manager 4.4, 4.3, 4.2, 4.1, 4.0
  • SAP Work Manager 6.4, 6.3, 6.2, 6.1 and 6.0


SAP CRM Service Manager 4.0.0 ; SAP CRM Service Manager 4.1.0 ; SAP CRM Service Manager 4.3.0 ; SAP CRM Service Manager 4.4.0 ; SAP Work Manager 6.0.0 ; SAP Work Manager 6.1.0 ; SAP Work Manager 6.2.0 ; SAP Work Manager 6.3.0 ; SAP Work Manager 6.4


"SAP Work Manager Attach Document", "Image Attachment", "SAP Service Manager Attach Document", "Files cannot be read", "Cannot download document", "Cannot see document in ECC" , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , MOB-SDK-AGC , SAP Mobile SDK Agentry Clients , MOB-SYC-SAP-SM , Syclo SAP CRM Service Manager Application , MOB-SYC-SAP-WM , Syclo SAP Work Manager Application , Problem

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