SAP Knowledge Base Article - Public

2439521 - How to configure Goal Plan hyperlinks to open in a new window or open a new email (Outlook) - Goal Management

Symptom

  • We would like to have a new window open when employees click on the hyperlink in the Goal Plan instructions instead in the same window.
  • Open email using hyperlink

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Goal Management

Reproducing the Issue

  1. Login as employee
  2. Go to Goals or Objectives from Home dropdown
  3. Click on hyperlink in Goal Introduction / Instructions
  4. URL opens in same window

Resolution

To open hyperlinks in the goal plan instructions, this will required a configuration change Goal Plan XML. The attribute target="_blank" has to be inserted in the URL. Please refer to the example text below.

Example text:  Insert <a href="https://www.website.com" target="_blank">hyperlink</a>.

Note: in order to make changes in the XML, please contact your Implementation Partner. If you don't have a Partner, you can find for SAP Certified Partners via the SAP Partner Finder or, alternatively, speak with your Account Executive or Customer Engagement Executive about Professional Services options.

The following workarounds are also available if you wish to make the changes using Admin Center.

For Customers:

You can use Performance form Template to create a link that opens in a window and opens a new email window.

To Create a link to open to a new window using the Performance template.

  1. Go to Admin Center > Performance Management > Manage Templates.
  2. Select any template then go to any Section (not in the General Settings).
  3. In the Description field, put the text that you want to appear, highlight it then click the "link" icon
  4. Select Link Type URL and enter the URL.

    hyperlink open a new window.JPG

  5. Click on the Target Tab. Click on the dropdown and select "New Window (_blank)". Click OK.

    target.JPG

  6. Copy the created text/link and paste it to your Goal Plan description.

To open a new email window (outlook only) from the link.

  1. Go to Admin Center > Performance Management Manage Templates.
  2. Select any template then go to any Section (not in the General Settings).
  3. In the Description field, put the text that you want to appear, highlight it then click the "link" icon
  4. Select Link Type E-mail and enter the email details.

    hyperlink open a new window.JPG

  5. Click OK then Copy the created text/link and paste it to your Goal Plan description.

Keywords

SuccessFactors, Success Factors, SF, goal, objective, goals, objectives, links, hyperlink, new window, email, target , KBA , troubleshooting , hyperlink , new window , url , LOD-SF-GM-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors Performance & Goals all versions