SAP Knowledge Base Article - Public

2439678 - Changed View is not Remembered in Responsive UI


If the view in an OWL is changed, the changes are not remembered

Reproducing the Issue

  1. Login to C4C in RUI.
  2. Go to Visits work center.
  3. In the OWL change the view from Map to Table.
  4. Go to any other work center and come back to Visits.
  5. Here you will see again the Map view not the Table which was selected before.


This is a standard system behavior if the default query is set to "My Visits Today".


  1. For the Query "My Visits Today" the application is designed in such a way that the view will always remain as Map View.
  2. If you change the Default Query to any other Query for example "All Visits", this will remember the changes made previously.
  3. For example if you change the view from "Table" to "Map" and switch work centers, the changes will be remebered.
  4. Also note that the changes will be remembered only in that particular device.


KBA , LOD-CRM-EMP , Employee , How To


SAP Cloud for Customer add-ins all versions