SAP Knowledge Base Article - Public

2439969 - Error - The parameter 'username' must not contain commas. Parameter name: username


The candidate is going through the Post Hire Verification Step, when you click finish you get this error

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



SAP SuccessFactors Onboarding - 1.0

Reproducing the Issue

  1. Start the Post Hire Verification Step.
  2. Complete the step.
  3. Click finish.
  4. View error.


This issue occurs when the Named User keys is used as a Display Key on the panel.

Named Users Keys are:

  • Recruiter
  • Hiring Manager
  • HR Manager


  1. Never use Named User Keys as a Display Key.
  2. You can use the example below as Display Key, or anything else, but the 3 keys listed above



Panels, Onboarding , PHV Step, An error has occurred, Return to the home page to continue accessing your account. if the error still appears, close the browser and re-start Onboarding. Named Users , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , How To


SAP SuccessFactors Onboarding 1611