SAP Knowledge Base Article - Preview

2440337 - Error: 'login exception (Error: FWM 01014)', when attempting to logon to the SAP BusinessObjects BI Server from Crystal Report for Enterprise

Symptom

  • Connection Failed.
  • Error when trying to login to the server.
  • When attempting to login to the SAP BusinessObjects BI Server from Crystal Reports for Enterprise, it fails with the error:
     
    "Connection Failed

     Failed to establish a connection. The cause was:
     There has been a problem logging on SAP BusinessObjects Business Intelligence platform.
     An unexpected error occurred. Please contact your network administrator.

     Error:
     login exception (Error: FWM 01014)"

          FWM01014.PNG


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Environment

  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2
  • SAP Crystal Reports for Enterprise 4.3
        
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Business Intelligence Platform 4.3
           
  • Distributed environment (CMS server and Web Application server are installed on separate hosts)

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

FWM 01014 CR4E Crystal Report for Enterprise login exception , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CRE , Crystal Reports for Enterprise , Problem

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