Symptom
Approver returns a supplier invoice for revision to the employee responsible, however task is not visible to employee responsible in inbox view under Home work center
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Home work center
- Go to the Work view
- Go to the Inbox sub view
- Query Open Items
- Employee Responsible cannot see the Task – Revise Supplier Invoice
Cause
The Task – Revise Supplier Invoice will be visible only in the Work view of the Supplier Invoicing work center for Employee Responsible. The functionality for In Revision tasks to be visible in Inbox view is not supported
Resolution
- Go to the Supplier Invoicing work center
- Go to the Work view and sub view Tasks
- You can find the task for relevant Supplier Invoice which is in In Revision status
Note:
1. Employee Responsible/Accountants can respond to the task by choosing one of the following courses of action
- Check the comments of the approver or contact the approver directly
- If necessary, change the supplier invoice and post it again
- Block the supplier invoice
- Void the supplier invoice to end the supplier invoicing process
2. The task is completed and removed from the worklist when the supplier invoice is posted again or voided
Keywords
Revise supplier invoice , KBA , task revise supplier invoice , AP-SIP-SIV , Supplier Invoice , How To