SAP Knowledge Base Article - Public

2440379 - You are not Able to Configure the Best Reached By and Contact Permission Fields


You want to configure the dropdown options for the fields Best Reached By and Contact Permission, but cannot find an option to do so.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Contacts view.
  3. Open the contact ABC (ABC represents contact ID).
  4. On the contact Header, there are 2 fields - Contact Permissions and Best Reached By.

You want to configure the dropdown options for these fields.


As the Contact Permission code and the Best Reached By code are both strongly related to the marketing functionality, there is no plan to enable the customization of this code. For example, if the Contact Permission code is checked before, the Contact will be contacted and also the Best Reached By code is used to determine the best channel for the contact. So within the marketing process we rely on the content of the codes and the customization is not allowed to avoid inconsistency.


This is the expected behavior of the SAP Cloud for Customer.


Contact Permission, best reached by, configure, adapt , KBA , contact , permission , allowed , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-CON , Contact , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions