SAP Knowledge Base Article - Preview

2440617 - ERMS: Email push are not arriving to IC Web client


Using ERMS push scenario, emails are not pushed to the IC webclient but the user can only handle them through CDT.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 ERMS e-mail push queue SMTP email ICI , KBA , CRM-CCI , Contact Center Infrastructure , How To

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