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SAP Knowledge Base Article - PreviewSymptom
Using ERMS push scenario, emails are not pushed to the IC webclient but the user can only handle them through CDT.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 ERMS e-mail push queue SMTP email ICI , KBA , CRM-CCI , Contact Center Infrastructure , How To
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