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SAP Knowledge Base Article - PreviewSymptom
When the calls come through Live acitivity, the Phone Calls are automatically created in Cloud for Customer system. You do not want the automatic creation.
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Environment
SAP Cloud For Customer
Product
SAP Cloud for Customer core applications 1702 ; SAP Cloud for Customer core applications 1705 ; SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708
Keywords
Log calls, Phone calls, Live Activity , KBA , LOD-CRM-EMP , Employee , How To
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