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2441461 - InformationAccess Service GetServerInfo is not available. Install EPM error appears in SAP Analytics Cloud (BOC)

Symptom

  • GetServerInfo is not available and Install EPM error appears when connecting to HANA on-premise system.
  • Accessing SAP Analytics Cloud through a reverse proxy works and also the XS-engine is up and running when calling the reverse-proxy with defined path prefix.
  • The issue occurs after establishing the connection that is, when calling ".../sap/bc/ina/service/v2/GetServerInfo" Service in JSON-Format:
    {"Messages":[{"Number":42001,"Type":2,"Text":"InformationAccess Service GetServerInfo is not available. Install EPM."}]}


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Environment

  • SAP Analytics Cloud (all versions)
  • SAP Hana 2.X
  • Apache HTTP Server 2.4.X

Product

SAP Analytics Cloud 1.0

Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, BOC , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem

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