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2441461 - InformationAccess Service GetServerInfo is not available. Install EPM error appears in SAP Analytics Cloud (BOC)


  • GetServerInfo is not available and Install EPM error appears when connecting to HANA on-premise system.
  • Accessing SAP Analytics Cloud through a reverse proxy works and also the XS-engine is up and running when calling the reverse-proxy with defined path prefix.
  • The issue occurs after establishing the connection that is, when calling ".../sap/bc/ina/service/v2/GetServerInfo" Service in JSON-Format:
    {"Messages":[{"Number":42001,"Type":2,"Text":"InformationAccess Service GetServerInfo is not available. Install EPM."}]}



  • SAP Analytics Cloud (all versions)
  • SAP Hana 2.X
  • Apache HTTP Server 2.4.X


SAP Analytics Cloud 1.0


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