SAP Knowledge Base Article - Preview

2441608 - Cannot launch or start SAP Work Manager or an Agentry application on the mobile device - SMP 3.0 SDK


  • Agentry app crash on startup
  • The SAP Work Manager would not launch on the user's Toughbook device and this is a random behavior 
  • The Agentry mobile application like Work Manager or Service Manager or Sales Manager does not start on the mobile device



  • SAP Mobile Platform 3.0 SP10
  • SAP Mobile Platform SDK 3.0 SP11
  • SAP Work Manager 6.2.0 with customization
  • Toughbooks used Agentry WPF client with Windows 8.1 OS
  • SAP Mobile Platform Agentry Client - WPF and Android - v70.0.11.0


SAP Mobile Platform SDK 3.0 ; SAP Work Manager 6.4


"cannot start SAP Work Manager", "cannot launch Agentry app", "Agentry application cannot start", "Service Manager application cannot start", "Agentry client crash on startup" , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-IBM , Syclo Mobility for IBM backend , MOB-SDK-AGC , SAP Mobile SDK Agentry Clients , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.