SAP Knowledge Base Article - Preview

2441744 - Using the Support Log Assistant to analyze issues related to HTML formatted text from e-mails, mail forms, or notes of business transaction


  • You have problems in HTML e-mail , mail form or notes text like body not shown, display is not as expected. 
  • You want to generate a log file for the Support Log Assistant to analyze how to resolve issues related to HTML e-mails or text
  • You want to review and download the HTML source code of an E-mail or Notes text for further analysis of the new Editor based on TinyMCE technology



  • SAP enhancement package for SAP CRM 
    • Interaction Center
    • Sales
    • Service
    • WebUI 
  • SAP S/4HANA > Service 


SAP S/4HANA 1809 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA 2022 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0


CL_CRMCMP_C_MAILBODY_IMPL, GET_HIDE_SOURCE_VIEW, GET PARAMETER ID, CL_CRMCMP_C_MAILBODY_IMPL, GET_BTF_EDITOR_TOOLBAR, CRMCMP_CCS_EML, MailBody , KBA , CRM-IC-CHA-EMA , E-Mail Integration , CA-WUI-UI , User Interface , CRM-BF-ML , Email Management , CRM-BF-TM , Text Management , CRM-S4-IC-CHA , S4CRM: Communication Channels , CA-WUI-BTF , Text Editor , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.