2442249 - Importing of MDF object file with special characters (Non-UTF-8 characters) is failing

Importing of MDF object file with special characters (Non-UTF-8 characters), or importing MDF Object zip file （attachment import） is failing with either the following errors:

• "An error has occurred while trying to process your request. If the problem persists, please contact our technical support."
• "Full exception:com.successfactors.jobscheduler.ScheduledJobExecutionException: java.lang.IllegalArgumentException: MALFORMED"
• Cannot find field: [OPERATOR] in object XXX...."
• Failed to handle upload (error: 0).

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HXM Suite
• Metadata Framework (MDF)

1. Admin Center > Import and Export Data > Import Data;
2. Choose the file > For example, the file name is Çrateur or have some accentuation;
3. Validate or import the file and you will get the error:

An error has occurred while trying to process your request. If the problem persists, please contact our technical support.

The file name has non UTF-8 encoding characters ( the zip file name or file name in the zip folder).

Customer has to change the file name to UTF-8 encoding as per system design, only standard UFT-8 file name & file format could pass the import.

This need to be done in your local enviroment settings or use proper zip tool to make sure the file name is standard UTF-8 after compressing files.

Or, if customer is using Win10 system, there have a possible workaround could help set file name as UTF-8, please see below screenshot:

2277994 - How to Import Data for MDF Objects?

2257047 - Adding attachments on a MDF Object for attachment type field via Import

MDF, Import MDF Object File, error to import MDF, issue，Cannot find field: [OPERATOR] in object，attachment，zip import，Failed to handle upload (error: 0). MDF-89396 , KBA , LOD-SF-MDF-IMP , Import and Export Issues , Problem