SAP Knowledge Base Article - Public

2442360 - Send With DocuSign not Working


After installing C4C Quote integration to DocuSign, you see that Send With Docu Sign button  on the UI is not enabled.

Reproducing the Issue

  1. Go to Sales Work Center.
  2. Open any Quote.
  3. Go to DocuSign Tab.
  4. Send with DocuSign button is not enabled.


If the Approval status of the Sales Quote is set to Approval Neccessary, then Send With DocuSign will no be enabled.


Please check the approval status of sales quote. If approval status is "Approval not required" or "Approved" then only Send With DocuSign button gets enabled.

 Approval Docu.png


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