SAP Knowledge Base Article - Public

2442416 - E-verify Error MaidenName length greater than 40. - Onboarding


  • During the initial verification step in the E-verify process I get an error message of MaidenName length greater than 40.
  • Unable to proceed with the process.

E-verify maidenname.png


  • SAP SuccessFactors Onboarding
  • E-verify process at Initial Verification

Reproducing the Issue

  • Take on the E-verify activity and try to submit to E-verify the error message will appear.


  • Names used was entered in Maiden name field.


  1. If you get this error during initial verification please open a Cloud Product support ticket for our team to update the candidate's record.
  2. Provide the candidate's maiden name ( the name that was given at birth).
  3. Provide a screen shot of the entire panel along with the error message.

Internal Memo: Cloud Product support team please see internal Memo for the fix.


  • E-verify Error
  • Maiden Name
  • Initial Verification
  • Onboarding
, KBA , LOD-SF-OBD-EVF , e-Verify , Problem


SAP SuccessFactors Onboarding all versions