Symptom
Approval Task is first created to the persons responsible for Purchase Order Item Level Approval and not for the persons responsible for Purchase Order Approval (Header Approval).
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Application and User Management work center.
- Select Business Task Management sub-view.
- Search for Purchase Order XYZ (XYZ refers to the purchase order ID).
- Open the task.
You see that the task is created for persons responsible for Purchase Order Item Level Approval and not for Purchase Order Header Approval.
Cause
The approval task for Purchase Orders will be created for each step as follows:
- Purchase Order Item Level Approval steps 1,2,3 etc..
- Purchase Order Approval steps 1,2,3 etc..
Resolution
This is the expected system behavior.
In general, once the task created for step 1 is approved, the task for the persons responsible in the following step for approval will be created.
All the steps mentioned in the Purchase Order Item Level Approval must be completed first and then the Purchase Order Approval tasks will be created for the persons responsible for approval one step after the other.
Keywords
purchase order approval, PO approval, purchase order, approval, approval process , KBA , purchase order approval , po approval , purchase order , approval , approval process , AP-POP , Purchase Order Processing , How To