Symptom
- Ready/Not Ready buttons are grayed out
- OII logs display the 403 errors like:
"ProtocolError
System.Net.WebException: The request failed with HTTP status 403: Forbidden.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult)
at ICIEventClient.IciEventClient.EnduserChanged(IAsyncResult asyncResult)
at ChatLib.SubChanged.Notified(IAsyncResult asyncResult)
19:36:26.241 TRC> Invalid.Unsubscribe: user= appUrl=http://XXX.XX.XX.123:[PORTNUMER]/sap..." where the appUrl is the URL/host of the CRM system and the Remote=XXX.XX.XX.321 URL=/OII/HA.aspx is the SAP Contact Center Integration VU IP address. - IPCONFIG at the CRM system may reveal some inportant informatin like packt drops as seen in the below example:
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Environment
- SAP Contact Center
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP HANA 1.0, platform edition ; SAP enhancement package for SAP CRM all versions
Keywords
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, MAP_SUBSCRIBE_URL, no integration, broken integration, ready/not ready, , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , CRM-BF-CHA-TEL , obsolete: Telephony Integration , Problem
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