SAP Knowledge Base Article - Public

2443278 - Document transfer email notification is triggered while email notification is turn off

Symptom

When we change the line manager in the system under the manager users, the e-mail notification is triggered even after the e-mail notifications are disabled in the instance.

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Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Change the user manager under Manage Users:

    manage_user_change_manager.png

  2. A document transfer e-mail notification is receive even though the e-mail notification is turn off:

    doc_xfer_notif.png

  3. Document notification is turn off in Admin Center -> Email notification templates:

    admin_center_document_notif_turn_off.png

Cause

This is expected behavior under the current framework.

Resolution

  • There is no 'Notifications on auto-routing documents' email configuration under email template notification page.
  • Sending such email is hard coded in Manage Users tool when document transfer is triggered

Keywords

Document transfer, email notification, Notifications on auto-routing documents , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HXM Suite all versions