2443279 - Information Required for Output Management issues in Bydesign / C4C

In order to process and analyse issues in Output Management efficiently, we should gather the following information:

• Did you face issue while printing or while sending by e-mail.
• Affected Document ID examples.
• Is preview of document working fine.
• If the issue is related to printing.
• Operating System details.
• Printer Version.
• Printer Language used.
• Is customer printing using Virtual Environment. (Ex: citrix)
• Is this issue a general issue or does this only occur for a specific user (in this case please provide the user).
• If data is missing in form preview:
• Example ID of the document.
• Expected result in form preview.
• Check if data is passed in application XML.
• Form template is standard or customized
•  Business Impact the issue has on your company or for your users.

KBA , SRD-FIN-ACP , Payables , How To

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions