SAP Knowledge Base Article - Public

2443458 - Information required for CRM/ERP Integration with SAP Cloud for Customer


In order to process and analyse issues efficiently, we should gather the following information:

  • Exact steps on how to reproduce the issue.
  • In case an error message occurs : mention the error message that occurs
  • Is there any recent change in scoping/integration set-up
  • What is the actual result/error faced (Attach screenshots if applicable)
  • What is the expected result
  • Provide failed/affected message IDs in C4C
  • Since when are you facing this issue? Was it working before?




SAP Cloud for Customer


KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To


SAP Business ByDesign all versions ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711