2443486 - Information Required for JAM Integration With SAP Cloud for Customer

In order to process and analyse issues efficiently, we should gather the following information:

• Exact steps on how to reproduce the issue.
• In case an error message occurs: Error message that occurs and the action that triggered the error message.
• Do JAM Integration is already scoped in Business Configuration.
• If any recent changes in JAM/C4C integration set-up has been done.
• Do customer access JAM using SSO.
• Do the impacted user ID & E-mail address is same in both JAM & C4C.
• What is the actual result and what is the expected result.

Screenshots Required from JAM tenant:

• In Admin Area -> Click on Integrations -> oAuth Client -> select the relevant C4C client and click on View -> Capture the screenshot.
• In Admin Area -> Click on Integrations -> click on SAML Trusted IDPs -> Capture the screenshot.
• In Admin Area -> Click on Integrations -> Click External Applications -> Capture the screenshot
• In Admin Area -> Click on Compliance & Security -> Click Security -> Capture the screenshot.
• In Admin Area -> Click on Users -> Click on Users & Member Lists -> Search for the user who is facing this issue -> Capture the screenshot once the search result is there on the screen.
• In Admin Area -> Click on Company Overview -> Capture the screenshot.

SAP Cloud for Customer

KBA , LOD-CRM-IN-JAM , JAM Integration with Cloud for Customer , How To