SAP Knowledge Base Article - Public

2443550 - Validation message when instructor sending email to multiple users under 'My Class' tab

Symptom

This KBA provides clarification for the alert/validation message when instructor trying to send email to multiple users registered in a class.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

When an instructor tries to send an email to multiple users registered in a class, a pop-up alert appears with below message:

Alert

You have exceeded the character limit of "to" email addresses. Character limit: 1620. Current character count: ###. Please remove some users and try again.

Alert.PNG

Cause

There is a restriction on the length of the email IDs supported by the browsers and each browser’s limit is different. If instructor selects many students and their email IDs length exceeds this limit then browser is not opening email client. Hence, Product Engineering team added a validation message if selected user's email IDs exceeds greater than a number (1620 characters).

Resolution

To use this functionality, instructor needs to deselect some of the users when the limit exceeds 1620 characters.

Keywords

sap, sf, lms, learning, success, factors, successfactors, 1620, alert, instructor , LRN-15031, My Class, validation, message, multiple, users, You have exceeded the character limit of "to" email addresses, Character, limit, Please remove some users and try again, Sorry, that's not possible, maximum, number, characters, email, recipients , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-INS , Instructors and My Classes , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions