This KBA provides clarification for the alert/validation message when instructor trying to send email to multiple users registered in a class.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Learning
Reproducing the Issue
When an instructor tries to send an email to multiple users registered in a class, a pop-up alert appears with below message:
You have exceeded the character limit of "to" email addresses. Character limit: 1620. Current character count: ###. Please remove some users and try again.
There is a restriction on the length of the email IDs supported by the browsers and each browser’s limit is different. If instructor selects many students and their email IDs length exceeds this limit then browser is not opening email client. Hence, Product Engineering team added a validation message if selected user's email IDs exceeds greater than a number (1620 characters).
To use this functionality, instructor needs to deselect some of the users when the limit exceeds 1620 characters.
sap, sf, lms, learning, success, factors, successfactors, 1620, alert, instructor , LRN-15031, My Class, validation, message, multiple, users, You have exceeded the character limit of "to" email addresses, Character, limit, Please remove some users and try again, Sorry, that's not possible, maximum, number, characters, email, recipients , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-INS , Instructors and My Classes , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem