SAP Knowledge Base Article - Public

2443551 - Information required by SAP when submitting cases related to performance for SAP Cloud for Customer


In order for SAP to be able to process and analyse your issue efficiently, please provide the following information:

  1. Are all the screens and user interactions in the C4C system slow or are you experiencing the performance issue only for certain screens?
  2. Time frame and time zone when the problem has been observed the last time (by example, 01/18/2016 from 9AM to 3PM CET)
  3. If the issue is specific to certain screens (by example, Open Account, Save Opportunity, Price Product, Save and Open Ticket), please provide us with a description of the exact step sequence, where you are facing the performance issue.
  4. Attach the diagnostic test results , please refer to case document 2181520.
  5. Please also provide us with the httpwatch trace of the step sequence in question. Please do not provide us with traces covering much more than the step sequence in question. Please follow the instructions given in case document 1431064.
  6. Is this problem happening from mobile application?


1) We request you to avoid generic statements that the entire system performance is affected , since the analysis on the issue reported is completely dependent on the accuracy of the information provided
2) Please try creating the case from the system itself if possible.



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