SAP Knowledge Base Article - Public

2443642 - "Unexpected response from SuccessFactors driver: {"status":400} in SAP BusinessObjects Cloud when connecting to SAP SuccessFactors


  • SAP BusinessObjects Cloud connection to SAP SuccessFactors is not retrieving/importing data from previously created queries.
  • The following error appears under the System > Monitor menu Trace section (tab):
  • ERROR ADMIN Unexpected response from SuccessFactors driver: {"status":400};
    Status: 500


  • SAP BusinessObjects Cloud 2017.3.2

Reproducing the Issue

  1. Go to Models -> Create a Model
  2. Create a model using an App
  3. Select SuccessFactors connection
  4. Create a new Query/Select the existing one
  5. Click on Import.


An incorrect certificate was provided when creating SF connection.


Please follow the steps in the SAP BusinessObjects Cloud online help to create a new SAP SuccessFactors connection.

Pay special attention to the following fields

  1. Service URL - The service URL is based on the SuccessFactors data center. It can be found in the SuccessFactors documentation at About HCM Suite OData APIs
    For example: If your data center is Chandler1/HCM (DC4) you would use the following Service URL:

    DataCenter Information


     Endpoint URL (ODataServiceUrl)
    Chandler1/HCM (DC4)


    Note: Remove the "/odata/v2" from the URL.
  2. Client ID - See the API Key of the Manage OAuth2 Client Applications administration screen in your SAP SuccessFactors system:


See Also

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