SAP Knowledge Base Article - Public

2443817 - Add button in Hierarchy View of an Opportunity greyed out


The Add button in Hierarchy view of an Opportunity is greyed out (disabled).

Reproducing the Issue

1) Go to Sales Work Center

2) Open Opportunity view

3) Open a Opportunity record

4) Select Hierarchy view

5) Notice the Add button disabled.


You just opened the Hierarchy view - you did not select a record from Hierarchy table below.


Select a record from the Hierarchy table to enable the Add button.


KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To


SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1708