Symptom
When searching an employee, is it possible to have employee's preferred name displayed in the result list of People Search and Quick Card?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HXM Suite
- Employee Central
Reproducing the Issue
- Go to People Search
- Search employee by "Preferred Name"
- Employee's name format shows as [FIRSTNAME] [LASTNAME]
Cause
- An employee is known by his/her preferred name within his/her company.
- When others try to search this employee, they do find this employee by using preferred name. However, the preferred name of this employee is not listed in People Search or Quick Card.
Resolution
- Steps to setup this functionality:
- Setup "Name Format" Functionality
- Opt-in "Enable Name Format" under "Company Settings" in Provisioning (Note: As a customer you may not have access to this and you would have to contact support or your implementation partner to set this backend setting).
- Create a Name Format
- Admin Center -> Manage Data
- Create New -> Name Format
- Fill in required fields as below and click on save
- Admin Center -> Configure Object Definitions
- Select Object Definition, and in the adjacent field, select "Legal Entity"(Or any LegalEntity to which the Name Format should be assigned)
- On the right hand side of the screen, on the Take Action menu, select "Make Correction"
- Create a new association with the details highlighted in the screenshot below, then select Save
- Assidata:image/jpeg;base64,pe: none;">
- Opt-in "Enable Name Format" under "Company Settings" in Provisioning (Note: As a customer you may not have access to this and you would have to contact support or your implementation partner to set this backend setting).
- Setup "Formal Name" data:image/jpeg;base64,mal name" field
- Admin Center -> Manage Business Configuration
- Employee Central -> personalInfo
- Choose "Yes" in the dropdown list of "Enabled" field
- Click on Save
- Setup RBP for "Formal Name" field
- Setup "Name Format" Functionality
Note: ensure Enable the name format selected in Configure People Profile to apply globally and Enable adoption of General Displdata:image/jpeg;base64,d Logo Settings.
See Also
Keywords
Preferred name, quick card, people search, name format, first name, last name, formal name , KBA , LOD-SF-PLT-SRH , Search , How To
Product
SAP SuccessFactors HCM Suite all versions
SAP Knowledge Base Article - Public