SAP Knowledge Base Article - Public

2444331 - Unrated rating label not showing the configured custom label when reporting on forms- Performance Management


When reporting on PM Forms or 360 review forms, the custom unrated rating label is not displayed in the Adhoc Reports, canvas or Dashboards.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Performance Management

SAP SuccessFactors 360 Reviews

Reproducing the Issue

1. On the Performance form/360 reviews form template, add a custom label in the Unable to Rate field, here is the example of a goal section:

*You can also configure it via xml. Please refer to the kba here for more details: 2479560.

unable to rate.png

2. Launch a new form - the custom rating label is visible in the rating scale in the form:

rating on form.png

3. Create an Adhoc report and pull the rating for goal or competency - the custom rating label is not visible in the Adhoc report or Canvas - it shows "Too New To Rate":

rating in adhoc.png


This is the current expected behavior.


  • The report will display "Unrated" when no rating is selected (in database, the rating value is stored as -1972). 
  • It will display "Too New to Rate" when you choose to give the unrated-rating (in database, the rating value is stored as -1971). 
  • Ad Hoc is not able to pull the custom labels you set for the "Too New To Rate" rating in the Performance form e.g. "New Employee - no rating".

See Also

KB Article 2479560 - How to Configure the Unable to Rate Feature - Performance Management


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SAP SuccessFactors Performance & Goals all versions