SAP Knowledge Base Article - Public

2444452 - Upgrading Lumira server, for BI Platform error; Installation cannot proceed...

Symptom

  • When doing an upgrade of SAP Lumira Server 2.4 Patch 7, the following error is thrown:

Installation cannot proceed

The installer found an older version of SAP Lumira, server for BI Platform installed. This
full installation package cannot be applied when an older version is installed. Use the maintenance
package for SAP Lumira Server 2.4 Patch 7 to update your current installation.

 

Environment

  • BusinessObjects Business Intelligence 4.x
  • Lumira Server 2.4 

Reproducing the Issue

  1. Install Lumira sever 2.4 Patch x
  2. Upgrade to higer patch of Lumira server 

Cause

  • A full install of Lumira server, for BI Platform is being installed over an existing Lumira server install.

Resolution

  • Download and install the upgrade of Lumira Server, not the full install.
  • In SAP Software Downloads, select "SUPPORT PACKAGES& PATCHES", then find SAP Lumira downloads:
  • In the Downloads pages make sure you are not selecting the packages which contains LS4BIP_FULL00P_7-70005729.EXE

2444452-2.png

  • Or, uninstall the current install and then do a new full install.

Keywords

Installation cannot proceed, Lumira , KBA , BI-LUM-SRV-DEP , Installation, Deployment , Problem

Product

SAP Lumira, desktop edition 1.0