SAP Knowledge Base Article - Public

2444459 - How to troubleshoot issue with Form Signature - Onboarding 1.0


Uploaded Forms by candidate behavior differently

  • e-Signature is present for form 1
  • There is no e-Signature for form 2
  • User asks why, and is expecting both forms to have the signature option.
  • E-signature is not correctly setup

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. From the Onboarding Queue open the candidates uploaded forms and verify both forms
  2. Go to Reference Files and open Forms


  1. Presents Signature - Open Form for which Signature is present and check settings. There is a tick box for option Employee Signature


  1. No Signature - There is no option for Employee Signature.


  1. Go to SuperAdmin - Forms - Form Field . Check forms field signature settings
    1. If form has field Signature


  1. If form has no Signature



Forms are behavior differently because one has the field signature on it and the other doesn't.

Forms has signature field but wrong field type is used - Digital Signature Properties


In order to add the signature field

  1. Download the form using a PDF editor
  2. Select - Form - Edit Form
  3. Add the field with field type and set the field property
  4. Field type must be Text Field


  1. Upload the form back in Super Admin
  2. Select Employee Signature in - Reference Files - Forms - Select Form with field and tick the box


Also, if you are using DocuSign on the instance, please remember to tag the "Use DocuSign" checkbox for the signature forms

See Also

2275541 - Forms requiring multiple signatures - Onboarding


Form Signature, PDF Editor, Edit Forms, Onboarding Forms , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To


SAP SuccessFactors Onboarding all versions