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SAP Knowledge Base Article - PreviewSymptom
The original ANUMBER is not shown on the Communication Desktop (CDT) screen, but the extension number from Cisco hard phone
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 SIP INVITE hard phone CISCO missing original root PSTN sipbridge from extension , KBA , anumber , CRM-CCI , Contact Center Infrastructure , How To
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