SAP Knowledge Base Article - Public

2445620 - 403 Forbidden Error when clicking File Attachments in Edit Learning History

Symptom

When going to Edit Learning History in Learning Administration and clicking on "File Attachments" on a learning history record a blank popup appears with a 403 forbidden error in the network logs.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Learning Administration
  2. Go to Edit Learning History
  3. Click on edit for any history record from any user
  4. Click on "File Attachments"
  5. Blank popup appears and in the network logs a 403 forbidden error is shown

Cause

The Admin is missing the permission 'View User Learning History' in their role

Resolution

Add the permission of 'View User Learning History' to the admin's role.

Keywords

File Attachments, permission, missing, role, admin, edit learning history, 403, error, blank, LMS, SF , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions