Symptom
- A customer creates a message or request to send to the bank
- A bank employee tries to send a reply to the customer from Business Central via email
- THe following error appears in the application logs:
Issue: in BankMessagesImpl.java line 377 BankEmployee bankEmployee=getBankEmployee(sUser,message.getTo(),extra);
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Environment
- SAP Online Retail Banking 8.3
Product
SAP Online Retail Banking 8.3
Keywords
Omnichannel, OCB, customer, message, case, reply, error, fail, email , KBA , FS-OCB , SAP Omnichannel Banking , Problem
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