SAP Knowledge Base Article - Preview

2445735 - Email reply to customer message fails


  • A customer creates a message or request to send to the bank
  • A bank employee tries to send a reply to the customer from Business Central via email
  • THe following error appears in the application logs:
Issue: in line 377 BankEmployee bankEmployee=getBankEmployee(sUser,message.getTo(),extra);



  • SAP Online Retail Banking 8.3


SAP Online Retail Banking 8.3


Omnichannel, OCB, customer, message, case, reply, error, fail, email , KBA , FS-OCB , SAP Omnichannel Banking , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.