SAP Knowledge Base Article - Preview

2445735 - Email reply to customer message fails

Symptom

  • A customer creates a message or request to send to the bank
  • A bank employee tries to send a reply to the customer from Business Central via email
  • THe following error appears in the application logs:
Issue: in BankMessagesImpl.java line 377 BankEmployee bankEmployee=getBankEmployee(sUser,message.getTo(),extra);


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Environment

  • SAP Online Retail Banking 8.3

Product

SAP Online Retail Banking 8.3

Keywords

Omnichannel, OCB, customer, message, case, reply, error, fail, email , KBA , FS-OCB , SAP Omnichannel Banking , Problem

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