SAP Knowledge Base Article - Public

2445889 - Troubleshooting Performance Forms that failed to route - Guided Answers


This article provides a direct link to the How to Troubleshooting Performance Forms that failed to route guided answer.

The following issues are referenced in the guided answer:

  • Form failed to route
  • Invalid or inactive user values
  • Forms in U step affected
  • Failed to make user employee changes in correct order
  • Form failed to route due to Get Feedback Status
  • Form locked at Time of Transfer
  • Form Template Public Flag
  • Unplanned Alternate Route User Step Added


  • SAP SuccessFactors Performance and Goals
  • SAP SuccessFactors HCM Suite


Access the guided answer using the link below:


Form failed to route, Form stuck with system system, form did not route to new manager, form stuck with old manager,
User must be valid and active at the time the transfer occurs, encountering random and ongoing failures in large numbers of forms not moving, Alternate User Step Added , KBA , LOD-SF-PM-FRM , Forms & Templates , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem


SAP SuccessFactors Performance & Goals all versions