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SAP Knowledge Base Article - PreviewSymptom
- You are running SAP Contact Center Support Pack 10
- You are trying to access shared mail boxes in Office365.com with MAPI using format "\" but CEM is getting the following errors:
- ERR> [EXC] : IMAPSession.start_session : user abc123@abc123acme.com\myUser@abc123acme.com login failed to 0.0.0.0
- ERR> <class 'imaplib.error'> : LOGIN failed.
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Environment
SAP Contact Center 7.0 Support Pack 10 and up
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, imaplib.error, EXC, login , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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