SAP Knowledge Base Article - Public

2446610 - Manager's Name is Displayed as Undefined in the Updates - CPM


When Manager adds an update to the Activities or provides Coaching in Continuous Performance, the manager's name shows as "undefined".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Continuous Performance Management

Reproducing the Issue

  1. Log in as manager
  2. Go to Continuous Performance
  3. Select an employee
  4. Add an update on one of the activities or provide coaching
  5. Now log in as or proxy in as that employee
  6. Go to Continuous Performance
  7. Notice the manager's name is displayed as "undefined":



There are missing User Search permissions and/or permissions to see basic employment details such as First Name, Middle Name, Last Name, Title, and Manager.


  • Make sure the following permissions are granted to Everyone (All Employees) and target population to Everyone in RBP.
  • You can create a new permission role to grant these permissions to all employees. 
  • This is also documented in the CPM Administration Guide under the section Enable User Search Permission.
  1. Under User Permissions, click Employee Data, and select the View permission for First Name, Middle Name, Last Name, Title, and Manager.

Employee data permissions.JPG

  1. Under General User Permissions, and select Organization Chart Navigation Permission, Company Info Access and User Search.

General User Permissions.JPG

  1. On the Grant this role to dialog box, select Everyone (All Employees) from the dropdown list.
  2. In Step 2, under Target Population, select Everyone.

Grant this role to.JPG

See Also

Continuous Performance Management Guide


CPM, Success Factors, SF , KBA , LOD-SF-CPM-ADM , Admin Center, RBP. Permissions and Settings , Problem


SAP SuccessFactors Performance & Goals all versions