SAP Knowledge Base Article - Public

2446860 - Default location in Maps shows Germany.


Default location in Maps shows Germany when there is no data in My visits or Accounts.


SAP Cloud for Customer

Reproducing the Issue

  • Go to Visits / Accounts Work center view.
  • Navigate to Maps view 
  • If there is no data for the Query , the location shown in the Maps is Germany.


The API key used in Google Maps provided by SAP is configured in such a way that the location by default displays Germany, Irrespective of the location maintained in My settings.


1.  If you are a partner: please use or the Partnerfinder

2.  If you are a customer:

  1. Contact your Account Executive
  2. Check the link

C4C : An alternative option may be to check the “SAP Cloud for Customer” Customer Influence to submit an idea

You may reach out to the SAP Customer Experience Services .Its primary goal is to help our clients create their own connected customer experience relying on a suite of SAP Cloud solutions. It acts as a trusted advisor in all stages of their project  lifecycle: from early planning through project realization, all the way to reaching full productivity with our solutions

You can connect them by mailing at


Maps, Default , Location, Germany, Visits, Calendar , KBA , LOD-CRM-ACT-VST , Visit Planning , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions