2446886 - User cannot access Career Site Builder from Admin Center - Recruiting Marketing

Some users cannot access Career Site Builder from Admin Center in BizX. They either get an SSO error message or are redirected to the SF login page.

• SAP SuccessFactors Recruiting Management
• SAP SuccessFactors Recruiting Marketing
• Career Site Builder

1. Open Admin Center
2. Open Manage Career Site Builder
3. User gets an SSO error message or is redirected to a SF login page.

This is due to a misconfiguration in site setup activities and/or Recruiter SSO.

A frequent issue causing this is that the user who is permissioned to access CSB has the same email address as another user in the User Data File. See KBA 2430188. Please note that this behaviour will change with the 1H2024 release, when email addresses are no longer required to be unique for Recruiting users to be able to access CSB or Source tracker or Advanced Analytics.
Another issue causing the user to be ignored during the sync is that they do not have any email address populated in Bizx. The same process outlined in the above KBA should be followed to check this.

If this KBA does not help and the user is still getting redirected to the home page when accessing CSB: (Note the next steps require access to Provisioning and Command Center so must be performed by an Implementation Partner with Site Manager access)

1. Navigate to Provisioning>Company Settings and ensure “Recruiting Marketing”, “Enable Job Marketing”, and “Enable Career Site Builder” are selected for the instance
2. Navigate to Provisioning > Configure Recruiting Marketing Datacenter URL and make sure that RMK URL are configured
3. Navigate to Command Center>Career Site Builder>Settings>Site Configuration>Site Integration and verify that the Recruiter Sync is enabled. If not, toggle to "Yes" and run the Recruiter Sync by clicking "Execute Now". If cannot enable to "yes" follow the steps in the following KBA 3056712.
4. Navigate to Command Center>Career Site Builder>Settings>Site Configuration>Site Integration. Check if the Deployment Data Center value is correct.
5. If Recruiter SSO is enabled, verify if your admin user was synced with Command Centre by navigating to Career Site Builder>Users>Roles>Admin Users and searching by user First/Last Name.
6. If your admin user is not in the list, navigate to Command Center>Site Name>Export Automated Process Logs. See the section "Get Recruiters from ATS" If an error is displayed for the most recent sync job, see if your admin user failed the most recent sync and fix whatever issue arose.
7. If the sync ran successfully but CSB access continues to fail, validate the RMK Datacenter URL configuration in Provisioning>Manage Recruiting>Recruiting Marketing Data Center URL (KBA 3062673) as well as the API configuration by matching the configuration in Command Center>Integrations>Manage API Credentials and Provisioning>Service Provider Settings>Recruiting Marketing Settings (Refer to the Manage API Credentials in Career Site Builder Tools section of our Recruiting guide for more information). 
   
   

Note: Please check if there are any spaces in the beginning of the Security Key, this might impact the integration.

2430188 - While accessing Manage Career Site Builder the system redirects to home page

3056712 - Cannot enable Recruiter Sync on CSB - Recruiting Marketing

3062673 - RMK datacenter URL in Provisioning - Recruiting Marketing

Career, Site, Builder, CSB, Unable, Access, Redirect, Login, Page

, KBA , csg_q , LOD-SF-RMK-ADM , Administration, Setting, Permissoin & RBP, RecruiterSyn , Problem

SAP SuccessFactors Recruiting all versions