Symptom
The following Guided Answers decision tree will assist you with issues regarding to integration of CRM into SAP Enterprise Portal.
Errors investigated in the decision tree:
-
JavaScript error when Import CRM Business Role XML #java.lang.ClassCastException
- RFC connection between CRM and portal is not correctly configured
- Application component not found in XML file generation
- Access is denied. scripts.js
- The device "standards" cannot be used in the IE compatibility view (Note 1586993)
Issues investigated:
- WebUI L-Shape
- Import SAP Business XML Role
- External and Tight integration, iView mode
- Rendering issues in Compatibility mode. Edge / Standad mode.
- Launch in new window. Display in separate headerless portal window (Standard mode)
- Logoff, Save, Cancel, Edit buttons
- Session Timeout Counter and Cancel Search
- Session logoff
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Environment
-
SAP Customer Relationship Management 7.0
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SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
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SAP enhancement package 1 for SAP CRM 7.0
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SAP enhancement package 2 for SAP CRM 7.0
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SAP enhancement package 3 for SAP CRM 7.0
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SAP enhancement package 4 for SAP CRM 7.0
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SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
Guided Answers, CRM, WebUI, CRM_UI_START, crm-ext-integration , KBA , CA-WUI-EP , Portal Integration , CA-WUI , WebClient User Interface , Problem
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