SAP Knowledge Base Article - Public

2447268 - CPM Module Not Loading for all Users


Some users are unable to access Continuous Performance Management (CPM).


SAP SuccessFactors Continuous Performance Management

Reproducing the Issue

  • When attempting to access users with CPM permissions are unable to do so.
  • Even with all permissions correctly enabled, users will find themselves unable to access CPM.


  • The "Employee Export" permission has been given on ANY role the user may have and excluded the Granted User from having the permission access to him/herself.
  • Once this exclude self for "Employee Export" is turned on, the User query odata will respect this configuration and there for the user will not be able to access themselves in CPM.


  1. Go to User Role Search.
  2. Input access user in question.
  3. Permission Category: Manage User
  4. Permission: Employee Export
  5. Search for roles.

Once results are generated Search for Permission Group that user is part of and remove "exclude Granted User from having the permission access to him/herself".


sf, success factors, CPM, won't load, employee export , KBA , LOD-SF-CPM-ADM , Admin Center, RBP. Permissions and Settings , Problem


SAP SuccessFactors Performance & Goals all versions