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SAP Knowledge Base Article - PreviewSymptom
You are not receiving any E-mail replies in the Ticket when the Ticket status is Closed.
Also, a new Ticket is not created when the customer replies on the Ticket with status Closed.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions
Keywords
Unassociated Email; status closed; Reference Ticket is Already Closed; , KBA , SRD-CC-FED , Feeds , LOD-CRM-SRP , Service Request Processing , How To
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