SAP Knowledge Base Article - Preview

2447468 - E-mail Responses Not Reflected In Tickets

Symptom

You are not receiving any e-mail replies in the Ticket when the Ticket status is Closed.

Also, a new Ticket is not created when the customer replies on the Ticket with status Closed.


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Product

SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1708

Keywords

KBA , SRD-CC-FED , Feeds , How To

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