2447856 - Initial Verification failed: Error Code [00-00500]. Description: Passport Number is required (Tracking Id: *********) in Onboarding

When trying to verify the initial status of a candidate in E-Verify, the following error is received:

'Initial Verification failed: Error Code [00-00500]. Description: Passport Number is required (Tracking Id: )'. See below screenshot of the error.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding 1.0

sf, success factors, on boarding, OBD, ONB, LOD-SF-OBD, EVF, LOD-SF-OBD-EVF,e-Verify, E-verify, E-Verify, DHS, United States Department of Homeland Security, United States Citizenship and Immigration Services, USA, United States of America, Verification, Verify, Employment, I-9, I9, SSA, Social Security Administration, ONB-22863 , KBA , LOD-SF-OBD-EVF , e-Verify , LOD-SF-OBD-PAN , Panels, Panel Designer , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem