SAP Knowledge Base Article - Public

2448048 - Name not syncing to Quick Card when change made in EC and EP

Symptom

  • EC to EP name sync is inconsistent.
  • Employee name does not sync correctly to the Quick Card, even though the name change has been made in EC and the sync has run correctly to EP.

Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central

Reproducing the Issue

  1. Search for a user with First Name and Last Name in Action search box.
  2. Notice that the search result displays a different First Name and Last Name.
  3. In Perosnal Information, the user has the First Name and Last Name that was typed in the Action search box.

Cause

A combination of the following may lead to this issue:

  • Name Formatting is enabled
  • Though Name Formatting is enabled, formal-name field in Personal Information is not enabled.
  • The impacted user's First Name and Last Name were updated.
  • This caused the values not to get synced to formal-name field
  • The formal-name field still has the previous values.
  • When Name Format is enabled, users are searched by formal-name field value in the action search bar, even though formal-name is not enabled.
  • Since this field is not enabled, existing values do not get updated.

Resolution

  • Enable the field formal-name from Admin Centre -> Manage Business Configurations -> personalInformation.
  • This is needed because the feature Name Format is enabled in the instance.
  • Once you enable this field and Save it in Manage Business Configurations, make some dummy change in the Personal Information of the user.
  • This should sync the First Name and Last Name to formal-name field.
  • If several users are impacted you may consider importing Personal Information for all of them or run a Full HRIS Sync - reference KBA 2080065 - What is a Full HRIS Sync? - Employee Central

See Also

  • 2080728 - Employee Central: What is HRIS Sync?
  • 2512570 - HRIS Sync: How to create a HRIS Sync job
  • 2080730 - Employee Central: HRIS Sync - Troubleshooting Guide

Keywords

SuccessFactors , Success Factors , SF , EC , HRIS , name format , formal name , ECT 68754 , KBA , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions