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SAP Knowledge Base Article - PreviewSymptom
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Incoming number at SAP Contact Center is not getting matched correctly when PSTN numbers have different number length
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
SIP trunk different length long digits mask plus + leading remove location city country SC mask PSTN E.164 ACD Automated Call Distribution , KBA , CRM-CCI , Contact Center Infrastructure , How To
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