Symptom
- Extend Expiry URL for Token DIRECT_RESET_PASSWORD_URL;
- Why is reset password link being redirect to Login Page?
Environment
SAP SuccessFactors HXM Suite
Resolution
- Why is reset password link being redirect to Login Page?
The parameter DIRECT_RESET_PASSWORD_URL cannot be extended and will be reset after 30 minutes.
- How to check if you are using the DIRECT_RESET_PASSWORD_URL in your notification?
- Go in Admin Center > E-Mail Notification Templates > Search by the notification responsible to reset passwords and check if in the Email Body the paramenter DIRECT_RESET_PASSWORD_URL is present.
- How to fix and extend the link?
Please, change the parameter to SET_PASSWORD_URL and configure the option below:
- In Admin Center > Company Settings;
- Password & Login Policy Settings > Check the option Set Welcome Password and Reset Password link expiration (in days) > Set a value between 1-30 by your preference.
See Also
2266043 - How to set "Set Welcome Password' and 'Reset Password link" expiry (in days)
Keywords
Welcome email, link, expiry, admin user
Product
SAP SuccessFactors HCM Suite all versions