2448704 - Reset user password error message

• Unable to access Reset Password feature;
• I am not able to access Reset Password page;

SAP SuccessFactors HXM Suite

1. Access Reset user password in Admin Center;
2. The screen is not accessible. Instead the screen just displays the footer : "Copyright © 2017 SuccessFactors, Inc. All rights reserved. These online services are SuccessFactors confidential and proprietary and for use by authorised SuccessFactors customers only."

• Server log error (visible only by support):
  ServletException including com.successfactors.legacy.ui.fb.FBAdmin, root cause:
  java.lang.NullPointerException: while trying to invoke the method com.sf.sfv4.bean.succession.SuccessionDataModelBean$StandardElement.getPicklistId() of a null object returned from com.sf.sfv4.bean.succession.SuccessionDataModelBean.lookupStandardElementById(java.lang.String)
  at com.successfactors.legacy.ui.servlet.FuncBlockFindUsers.getCustomLabelMap(FuncBlockFindUsers.java:1886)
  at org.apache.jsp.ui.systemprop.pages.funcblock_005fpassword_005freset_jsp._jspService(funcblock_005fpassword_005freset_jsp.java:3237)
  
  
• There is a mismatch between elements defined as custom-filters in the data model, and the actual elements which have been declared.

• Resolution steps below are for Partners and or Support Staff only.

1. Download the instance Data Model (Partners or support only) from provisioning;
2. Search for the section titled "custom-filters";
3. For each element listed there, ensure there is a matching declaration in the related section of teh data model;
4. If there is a mismatch, declare the missing elements, or remove the reference from the custom-filters section;

• Example:

• custom-filters section references 4 standard elements: custom01, custom05, custom06, and custom09
  <custom-filters>
  <filter-module id="default">
  <standard-element-ref refid="custom01"/>
  <standard-element-ref refid="custom05"/>
  <standard-element-ref refid="custom06"/>
  <standard-element-ref refid="custom09"/>
  </filter-module>
  </custom-filters>

• Reviewing the data model for each of these elements, we can only find 3 declared:
  <standard-element id="custom05" max-length="255" required="false" matrix-filter="false">
  <standard-element id="custom06" max-length="255" required="false" matrix-filter="false">
  <standard-element id="custom09" max-length="255" required="false" matrix-filter="false">
  
  
• We therefore resolve the situation by doing following one of the below solutions
• Removing the reference to the invalid standard element from the custom-filters section:
  <custom-filters>
  <filter-module id="default">
  <standard-element-ref refid="custom05"/>
  <standard-element-ref refid="custom06"/>
  <standard-element-ref refid="custom09"/>
  </filter-module>
  </custom-filters>
  
  
• Declaring the missing element in the appropriate section of the data model. 
  

  <standard-element id="custom01" max-length="255" required="false" matrix-filter="false">
  <label>Custom01</label>
  </standard-element>

Bizx Platform, reset failed, , KBA , LOD-SF-PLT-USR , User Management , LOD-SF-PLT , Platform Foundational Capabilities , Problem