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SAP Knowledge Base Article - PreviewSymptom
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No Account identification occurs when an inbound call is received at IC Web client
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
BP Account OII Country code dial identification search found inbound ICI fail unsuccessful PBX gateway SIP hardphone , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , How To
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