2449470 - How to create an case regarding Agentry Client - Agentry/SMP

Symptom

You want to create an case regarding Agentry Client (MOB-SDK-AGC).

You want to know which information is required by Product Support in order to troubleshoot cases.

Environment

Agentry Client all versions on all platforms.

Product

SAP CRM Sales 2.5.0 for Windows ; SAP CRM Service Manager 4.2.0 for Android ; SAP CRM Service Manager 4.2.0 for iOS ; SAP CRM Service Manager 4.3.0 for Android ; SAP CRM Service Manager 4.3.0 for Windows Mobile ; SAP CRM Service Manager 4.3.0 for iOS ; SAP CRM Service Manager 4.4.0 for Android ; SAP CRM Service Manager 4.4.0 for Windows Mobile ; SAP CRM Service Manager 4.4.0 for iOS ; SAP Inventory Manager 4.2.0 mobile app ; SAP Sales Manager 2.5.0 for Android ; SAP Sales Manager 2.5.0 for iOS ; SAP Work Manager 6.2.0 for Android ; SAP Work Manager 6.2.0 for Windows Mobile ; SAP Work Manager 6.2.0 for Windows Platform ; SAP Work Manager 6.2.0 for iOS ; SAP Work Manager 6.3.0 for Android ; SAP Work Manager 6.3.0 for Windows Mobile ; SAP Work Manager 6.3.0 for Windows Platform ; SAP Work Manager 6.3.0 for iOS ; SAP Work Manager 6.4.0 for Android ; SAP Work Manager 6.4.0 for Windows ; SAP Work Manager 6.4.0 for iOS

Keywords

agentry client, case, ticket, crash, work manager, client, sales manager, inventory manager, crm service manager, how to, create, mob-sdk-agc , KBA , agentry client , MOB-SDK-AGC , SAP Mobile SDK Agentry Clients , How To

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